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Home Care Professionals

for Norwich & Norfolk.

To continue living independently in your own home.

Our home care services

Find out more about how we help our clients in the various aspects of home care…

Personal Care

We provide personal care, including help with washing, bathing, showering, dressing, personal grooming and…

Eating and


When meeting a new client, we prioritise understanding their preferences for eating and drinking…

Errands and


Many of our clients are less mobile than they would wish to be and need support with errands and appointments…


Companionship is an important element to all of our home care visits and for many of our clients, it’s the main reason we visit…

Assisting with


Our Professional Carers are trained to administer client medication, safely and consistently…

Home Help

For some of our clients, the main reason that we visit is for home help…

helping with home care for your loved ones

Patience, kindness and reliability

Our founder, Peter Shaw, saw firsthand that the level of social care provided to his family was not up to par—with hurried visits and an ever-changing roster of staff lacking a caring touch. Determined in his belief that there is a better way, he found individuals who naturally embody qualities such as genuine compassion, empathy, trustworthiness, patience, kindness, and work ethic. These are the home care professionals we bring onboard, and it’s from this foundation of innate qualities that we can provide exceptional quality, commission-rated domiciliary care.

Consistency of care

Our teams are the beating heart of our service, providing dependable and consistent care at home to our clients. Care isn’t just a job for our Home Care Professionals; it’s a commitment to supporting our clients through the ups and downs of day to day living. Your ‘home team’—a select group of our carers—will become familiar faces, bringing continuity, personal care, and companionship right to your doorstep.

Time and space

To us, great care means never feeling rushed. It means creating moments that count during every visit. That’s why each appointment is scheduled for a minimum of one hour—providing the scope for comprehensive and considerate care that respects your pace and space. Our system ensures that our home care professionals have ample travel time so that every client visit is punctual and never cut short.

Your wider support team

Your wider support team might consist of family and friends, your GP, district nurses, a physiotherapist, your cleaner, perhaps a visiting podiatrist, hairdresser or an odd-job person. We recognise the importance of liaising with these services as part of your wider home care support team.

Norfolk Home Care
Catherine W.Daughter of Client

Excellent personalised homecare service that has been a godsend during a spell of very poor health. Flexibility over timings, friendly and capable staff and very good rates. Will stick with this company long term.

SD.Son of Client

I continue to be very impressed with The Home Team service which has been in place for my mum for the last six months since having a fall. My mum has nothing but positive comments about all the homecare staff. The daily visits have allowed her to build confidence and regain her independence. The entire Home Team (from the manager through to the carers on the frontline) have been understanding and responsive to my mum's needs and I recommend them highly.


I was an independent person until ill health changed everything and I now need support. I engaged the services of The Home Team and I am delighted with them. The carers are punctual, polite and very efficient and are enabling me to stay in my own home.

Louise L.Daughter of Client

I am extremely pleased with The Home Team. My Mum enjoys their visits immensely.
I can now relax knowing my Mum is fully taken care of each morning by the very kind and caring team of professional carers.
Very well led by the care manager, who is always prompt to answer any questions.

Heather B.Daughter of Client

The carers are very professional and have handled my father with kindness and sensitivity, alongside doing all the 'jobs' we have asked them to do. The management are responsive and it's good to be able to access the written notes after each visit. I would definitely recommend The Home Team to anyone who needs help looking after relatives.I would be happy to recommend The Home Team to anyone. You will get a first-class, caring service with a business that seeks out the best staff.

Sarah C.Daughter of Client

The Home Team have continued to provide outstanding service for my mother. The carers are always very attentive and make sure all tasks are done quickly and efficiently. They are always kind and considerate and Mother looks forward to their visits. Because there is a dedicated team around each client, they get to know the clients and can tell when something is amiss which has saved my mother's life on a couple of occasions. We've been using the team for a number of years and can't fault them.

Amelia A.Daughter of Client

Every member of The Home Team went above and beyond, meeting Dad's needs and forming genuine connections with him that brought immeasurable comfort and happiness. Their dedication and commitment were unmatched, whether assisting with daily tasks, sharing stories and laughter, or simply providing a comforting presence.

The impact of The Home Team on my dad's final months cannot be overstated. They didn't just provide care; they brought light into his days, and I am profoundly grateful for their unwavering support and kindness, which made all the difference for him during his most vulnerable last months.

I wholeheartedly recommend the Home Team for anyone seeking exceptional care that goes beyond the ordinary, where genuine companionship, practical help, dignity, and warmth are not just offered but embodied. They are a shining example of what compassionate caregiving should be, and I will forever be grateful for their positive impact on my father's life.

AM.Child of Client

I use the Home Team team as I need to travel to London every fortnight and require a carer to attend my dad to ensure he is eating his meals whilst I am away. I have found the team very professional with regard to setting up the service, with the initial review taking place to assess my dad's as well as my own needs. At the moment his requirement is light touch though this will increase as the dementia takes hold. Overall I am very pleased with the standard of care, the individuals who attend and the level of professionalism. Whilst I am away I am comforted my dad is receiving the best level of care possible, a big thank you to the Home Team.

Belinda S.Daughter of Client

A thoroughly professional, passionate and friendly company. Great communication with immediate response. The carers we have had have been well chosen with complementary interests making for a great experience.

Angela W.Niece of Client

I had The Home Team come to my house to help look after my aunt who is 95. The ladies were very kind and caring, they treated her with dignity and chattered with her as they cared for her. I would definitely recommend them to anybody.

Home Care Vs Care Homes

Deciding what is best for your loved ones can be a huge dilemma. Alex explains more…