Great communication is critically important to great home care.

The Home Team uses an online care management system called Birdie. Following our first meeting with a new client, usually with a family member or close friend present, we will create for that client an individual care plan, including all the information we require to deliver the right level of care to that client, their history, family details, likes and dislikes, capabilities, medical details and the tasks that need completing by us at each visit.

Our carers have the Birdie app on their smart phones, for each client they can see that client’s care plan, including information and background on the client and all the tasks that the carer needs to carry out for that client on that particular visit, be that morning, lunchtime, afternoon or evening. For each visit the carer will write detailed notes, including how the client is, and mark off which tasks have been completed. In the office the management team can read through those notes in real time to see how each visit is going and to check when the carer arrived and when they left.

Our clients’ families can also be kept in the loop in real time on their smart phones through Birdie’s Care Circle.  With the client’s permission a client can nominate family members and friends to join their Care Circle to access those same visit notes, giving them regular updates and peace of mind through the Birdie app.

Watch our founder Peter talk about how we communicate in care: