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Professional home care

in Norwich & Norfolk.

One-to-one home care for the elderly in the comfort of their own homes.

Our everyday home care services

Find out more about how we help our clients in the various aspects of home care…

Personal Care

We provide personal care, including help with washing, bathing, showering, dressing, personal grooming and using the toilet…

Eating and

Drinking

When meeting a new client, we prioritise understanding their preferences for eating and drinking, and design a personalised care plan around them…

Errands

and Appointments

Many of our clients are less mobile than they would wish to be and need support with errands and appointments and getting out and about.

Companionship

Assisting with

Medication

Our Professional Carers are trained to administer client medication, safely and consistently.

Home Help

For some of our clients, the main reason that we visit is for home help. This might include ensuring that the bathrooms and lavatories are spic and span...
helping with home care for your loved ones

Patience, kindness and reliability

Our founder, Peter Shaw, witnessed less than satisfactory home care for a number of his relatives, with rushed visits, continuous new faces and a lack of respect. He decided there must be a better way. That better way starts with who we recruit, namely people who are genuinely caring, empathetic, trustworthy, patient, kind, reliable and hard-working and who appreciate and enjoy the company of older people. With these qualities, we can train to the highest standards of professional homecare.

Consistency of care

We believe in teams because teams give our clients consistency and continuity of home care and our carers the support and team spirit that is so important for a motivated workforce. For each client, we will select and introduce a small team of carers who you will come to know as your ‘home team’. Our aim is for there always to be a familiar face.

Time and space

We believe in giving our clients and carers enough time and space to ensure that the home care services we provide are done well, safely and comfortably, and never rushed. For this reason, we set a minimum of one hour for each homecare visit. Our home care management system is designed to build sufficient travel time between each client visit, so there is no need to cut a visit short in order to get to the next one.

Your wider support team

Your wider support team might consist of family and friends, your GP, district nurses, a physiotherapist, your cleaner, perhaps a visiting podiatrist, hairdresser or an odd-job person. We recognise the importance of liaising with these services as part of your wider home care support team.

Home Care Professionals
Catherine W.Daughter of Client

Excellent personalised homecare service that has been a godsend during a spell of very poor health. Flexibility over timings, friendly and capable staff and very good rates. Will stick with this company long term.

SD.Son of Client

I continue to be very impressed with The Home Team service which has been in place for my mum for the last six months since having a fall. My mum has nothing but positive comments about all the homecare staff. The daily visits have allowed her to build confidence and regain her independence. The entire Home Team (from the manager through to the carers on the frontline) have been understanding and responsive to my mum's needs and I recommend them highly.

JB.Client

I was an independent person until ill health changed everything and I now need support. I engaged the services of The Home Team and I am delighted with them. The carers are punctual, polite and very efficient and are enabling me to stay in my own home.

Louise L.Daughter of Client

I am extremely pleased with The Home Team. My Mum enjoys their visits immensely.
I can now relax knowing my Mum is fully taken care of each morning by the very kind and caring team of professional carers.
Very well led by the care manager, who is always prompt to answer any questions.

Heather B.Daughter of Client

The carers are very professional and have handled my father with kindness and sensitivity, alongside doing all the 'jobs' we have asked them to do. The management are responsive and it's good to be able to access the written notes after each visit. I would definitely recommend The Home Team to anyone who needs help looking after relatives.I would be happy to recommend The Home Team to anyone. You will get a first-class, caring service with a business that seeks out the best staff.

Home Care Vs Care Homes

Deciding what is best for your loved ones can be a huge dilemma. Alex explains more…